At Mooi Media, we sell digital download products (templates, overlays, and designs). Please review our refund policy below:

Contact our support team at hello@mooi-media.com with your order details.

No Refunds for Digital Downloads

Once a file has been downloaded, we cannot issue refunds due to the non-returnable nature of digital goods.

Refund Exceptions

Refunds may be considered only in the following cases:

Duplicate purchase of the same product.

Technical error on our side that prevents you from accessing your purchase.

Exchanges

If you experience issues with a file (e.g., corruption, missing elements), please contact us and we will provide a replacement download.

How to Request a Refund

Need help?

Contact us at hello@mooi-media.com for questions related to refunds and returns.